Maybe you can rattle off statistics to show how efficient your team is. Perhaps complaints are at an all-time low. That sounds great; it may even indicate that your business is in a growth cycle,
Now, let’s take a step back and look at some different statistics. How high is your churn rate? How many clients refer their friends or colleagues? If you have a high churn rate and a low referral rate, your low complaint rate is a bad thing.
These factors, examined as a whole, show that your company is in trouble. First, it shows that your clients are leaving without a word. Of more concern is why they don’t complain — they either don’t care enough to help you improve, or they feel that the situation is hopeless.
Would you like to turn things around?
The SupportYourApp team is eager to help you do so. They’ve compiled a list of common myths, misconceptions, and statistics to help you understand the intricacies of service delivery. They’ve also included several tips to improve your service going forward.
This five-minute read is packed with valuable statistics, helpful tips, and enough information to redefine your service strategy going forward.
